Terms and Conditions for Travel

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Picking up passengers at Hobart Airport

Driver must stop for no more than two minutes. Due to security restrictions, Driver are not permitted to leave the Bus/Car under any circumstances.
Any vehicle left unattended will be subject to an immediate fine and may be towed away.
See the Maps Re: Pick up Hobart Maxi Connect Car/ Buses

Customers who need to book within 12 hours please call us


All non-essential travellers arriving in Tasmania will be forced to quarantine for two weeks in coronavirus border measures dubbed the toughest in the country.

Premier Peter Gutwein declared a state of emergency for the Apple Isle on Thursday.

“We are going to introduce the toughest border measures in the country. Only essential travellers will be allowed into Tasmania without going into quarantine,” he told reporters.

“From midnight, Friday 20 March, all non-essential travellers departing for Tasmanian will be required to quarantine for 14 days,” he said.

“This is a tough, but necessary decision to flatten the curve, putting Tasmanians‘ health and wellbeing first.”

Tasmania’s new border rule is similar to federal measures announced on Sunday by Prime Minister Scott Morrison, who said all overseas arrivals into Australia had to self-isolate for 14 days.


All non-essential travellers arriving in Tasmania will be forced to quarantine for two weeks. Picture: Matt Thompson

All non-essential travellers arriving in Tasmania will be forced to quarantine for two weeks. Picture: Matt ThompsonSource:News Corp Australia

Hobart Airport. Picture: Matt Thompson

Hobart Airport. Picture: Matt ThompsonSource:News Corp Australia

Mr Gutwein said the quarantine period would not apply to essential travellers such as health care workers, emergency workers, defence personnel, air and ship crew, specialists, and essential freight personnel (truck drivers/spirit freight).

“There will be stringent guidelines to manage this,” he said

Mr Gutwein said the restrictions do not apply to Tasmanian residents on islands such as King and Flinders, flying into mainland Tasmania.

“However they will apply to anyone travelling inbound to the island from mainland Australia including residents returning home to the island,” he said.

“Mainland Australians flying into our islands then on to mainland Tasmania will need to self-quarantine when they arrive.”

surcharge information

Is the surcharge included in the transaction amount or as an additional amount?
The credit card surcharge is applied on top of your transaction.

Why is the credit card surcharge being implemented?

Hobart Maxi Connect is charged fees by financial institutions when customers pay using the credit card option. It has become standard business practice elsewhere in government and industry that customers who choose to pay for services using the credit card  option incur a surcharge.

Will the credit card surcharge be applied forever?
The credit card surcharge will apply for as long as there are these costs associated with credit facilities.

Will the amount increase, if so how much?

The credit card surcharge may increase in line with business costs associated with credit card  transactions.

What is Hobart Maxi Connect going to do with money collected?

The money collected is offsetting the fees charged by financial institutions.

Buses (more than 12 seats) child restraint

A driver of a bus, that is designed to seat over 12 adults (including the driver), is not required to ensure passengers, including those under 16 years of age are in a restraint.Under the Road Rules, Bus drivers are exempt from the requirement for children aged less than seven years to be restrained in a child restraint, if there is no suitable restraint available in the bus.

Booking Refund Protection

You can now protect your tickets with a Booking Refund Protection. The cost is minimal and you are provided with a full refund if you are unable to attend the event in a range of circumstances outside your control. Simply select a Delivery Method including Booking Protection when you book you tickets. Your booking refund protection must be purchased at the time of booking. Here are some of the circumstances
that are covered:.

– Death, injury, illness happening to you, or a member of your immediate family – including existing medical conditions

– Burglary or fire at your residence in the 48 hours immediately before the booked event

– Adverse weather including snow, frost, fog or storm where the Police and Government have issued travel warnings

What will we not refund?
We will not provide a refund where:
you cannot provide a doctor?s report for injury or illness;
you cannot return all unused tickets or vouchers forming part of the booking;
you cannot provide evidence of the unused tickets when applying for a refund; you decide not to attend a booked event other than for a reason included within this Booking Refund Protection;
you are prevented from travelling to a booked event due to disruption of the public transport network which is public knowledge prior to the booked event; you can recover any part of the booking; in our reasonable opinion, you did not allow sufficient time to travel to a booked event; you carry out a criminal act which prevents you attending a booked event; you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel; you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement; We will not pay for travelling or associated expenses (unless travel costs are included as part of the total booking price), or any loss other than the purchase price, including booking fee, of the booked event.
you submit your refund request more than 15 days after the booked event.

Terms and Conditions for Travel

To make sure everyone has the best time possible, we need to let you know a few terms & conditions of travelling with Hobart Maxi Connect. GENERAL We reserve the right to alter the order or inclusions of itineraries for operational and safety reasons. CLIMATE Tasmania is a wild place and weather conditions can change quickly at any time of year.
CANCELLATION BY CUSTOMER Hobart Maxi Connect charges fees for cancellations depending on the time left before departure: Within 24hrs or no shows: 100% of price. INSURANCE Travel insurance is NOT included. We strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date. LIABILITY We make every effort to safeguard our clients, however we cannot be held responsible for personal injury or sickness to any customer or damage or loss of property due to events which are beyond our control. REFUSAL OF CARRIAGE Hobart Maxi Connect is not a common carrier and can therefore refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Hobart Maxi Connect, you agree to accept the authority of the Driver and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Hobart Maxi Connect reserves the right to refuse or discontinue carriage of any passenger who is disruptive, abusive, violent, makes verbal or physical threats or engages in illegal behaviour. If a Driver requires a passenger to leave the Bus, Car / Taxi no refunds will be given and that passenger will be responsible for their own travel costs from that point.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

From 19 March 2020
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